This is in today's Guardian.
"When The Carphone Warehouse boss Charles Dunstone started his corporate blog earlier this year, he was hailed as a cutting-edge chief executive; a man prepared to open up the inner workings of his company to the wider world and willing to communicate directly with his customers.
But that was April, when Britain's biggest mobile phones retailer was riding high on a wave of favourable publicity about its "free" TalkTalk broadband offer.
Scroll forward a few months and the web is full of tales of "My TalkTalk Hell" as the group struggles to cope with the demand it so badly under-estimated, leaving thousands of customers angry and frustrated.
So what did Dunstone do at the height of the crisis? He simply stopped blogging. From September 1 until earlier this week - two and a half months - he failed to make a single entry. His post this Monday largely consists of an apology for his lengthy absence and a reassurance that the broadband supply problems are being worked out."
Thank you to Alex from IMPACT for letting me know about this.