It deals within an employment context and has findings on:
· the impact of the statutory dispute procedures
· training to manage conflict at work
· formal disciplinary and grievance cases
· employment tribunal claims
· causes of conflict at work
· sources of advice for UK employers in managing employment disputes
Case studies illustrate practice at West Midlands Police, Cobbetts LLT, Royal and SunAlliance, and Fife Council.
Only 30% of employers train any employees in mediation skills. This is much more common among public services organisations (53%) than among employers in the three other main sectors – particularly manufacturing and production (15%).
One in four respondent organisations used internal mediation (using members of staff trained in mediation skills) to resolve individual employment disputes in the last 12 months.
About a fifth of respondents report that their organisations used external mediation services (for example, ACAS) to resolve individual employment disputes in the last 12 months.
The survey provides some evidence that organisations that provide mediation training receive fewer employment tribunal claims. Organisations providing mediation training to employees received on average 3 employment tribunal claims in the last 12 months, compared with an average of 3.5 claims received by organisations that don’t provide such training.