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Matt Palmer

I'm not sure that "gaffe" is the right word here -- "a socially awkward or tactless act" doesn't really express the fact that Sony distributed software which left computers wide open to attack (the proper name for that is "Microsoft Windows"). Nor does "gaffe" properly cover the distribution of software which installs itself even when you say "I don't want you" (I'm not quite sure what that's properly called, but I'm sure it's not pleasant).

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